A little help with your edit
Support
Start with the answers below. If you’re still stuck, get in touch.
How do I start editing?
Choose a video from Photos or Files. Once it has been analyzed, review the timeline, adjust pause detection, and preview your edit before exporting.
A pause was cut that I want to keep.
Tap the pause in the timeline to restore it. You can also adjust the pause settings to change what gets removed. Check the preview before exporting.
My video won’t import or export.
Check that the original video is available on your device and that you have enough free storage. If it is stored with a cloud file provider, download it first. Try again and note any error message if the problem continues.
Where does my video go?
Editing happens on your device. Export your finished video, then choose where to save or share it. Keep your original recording; an editing session is not permanent backup storage.
How do I restore a purchase?
Use Restore Purchases in the app while signed into the Apple Account used for the purchase. Check your internet connection and whether the subscription is active in your Apple Account settings.
How do I manage a subscription or request a refund?
Subscriptions billed by Apple are managed through your Apple Account. Apple provides instructions for cancellation and refunds. Deleting the app does not cancel a subscription. Current offers and billing details are shown in the app and Apple’s purchase confirmation.
Contact support
Email: contact@cvbuilderkit.app
Include your device model, iOS version, the steps that led to the problem, and any error message. Please don’t send private videos, payment details, or passwords.